Windows 11 Update KB5051987: Users Report Major Issues
Windows 11 Update KB5051987: Users Report Major Issues
The latest cumulative update for Windows 11 24H2, KB5051987, was meant to deliver critical security fixes and quality-of-life improvements. However, many users are now encountering serious problems, from failed downloads and broken File Explorer functionality to camera issues and performance drops.
File Explorer Becomes Unresponsive
One of the most frustrating issues users are facing is an unresponsive File Explorer. After installing KB5051987, attempting to open folders like Desktop, Documents, or Pictures may cause the application to freeze. Some users report that they can’t even launch File Explorer via the desktop shortcut or Windows Search.
Interestingly, the process still runs in the background and, in some cases, can be accessed via the sidebar—but it fails to display content properly. Even drastic measures like system restore or reinstallation don’t seem to fix the problem. Some users have even reported ending up with a completely black desktop.
Installation Issues & Endless Update Loops
For some, the KB5051987 update doesn’t install at all. Although it’s a mandatory security update, it may fail during the download or installation process, showing an error before retrying. Unfortunately, multiple attempts don’t always resolve the issue, leaving some users stuck in an update loop that lasts for hours.
If you're experiencing this problem, clearing the software distribution folder—where Windows stores update files—might help. Otherwise, it’s best to wait and let your PC attempt the installation over time.
Camera & Performance Issues
This update also appears to cause issues with webcams, echoing a similar problem from the January 2025 update. Users report that their cameras are no longer recognized after installing KB5051987.
Other reported problems include:
Gaming performance drops
Errors when installing apps in Windows Sandbox
Glitchy preview animations in the taskbar
Some users unable to boot into Windows, requiring a manual restart via BIOS
What You Can Do
If KB5051987 is causing major issues on your system, you can try uninstalling the update:
Go to Settings > Windows Update > Update History > Uninstall updates
Find KB5051987 in the list
Click Uninstall
Keep in mind that removing the update means you’ll miss out on important security fixes until Microsoft releases a new patch.
Are you experiencing any issues with this update and need assistance, contact Verenity today!!
